Your Contract
Your contract will be with Equitour AG. These booking conditions form the sole
contract between Equitour and the person signing the booking form the
“Traveler” (who must be over the age of 18) and shall be deemed to
sign this form on behalf of all persons named therein. The person signing the
booking form (which incorporates these booking conditions) warrants that he/she
and all such persons are fully aware of and accept these conditions. If clients
book by telephone or fax they will be deemed to have read the booking conditions
and signed the booking form. This contract is subject to Swiss law with Swiss
Courts having exclusive jurisdiction.
No contract shall exist until Equitour AG has received a signed booking form
together with the correct payment and has signified its acceptance of the booking
in writing. A deposit of 20% of the total balance is due at the time of booking
(higher deposits are required for certain trips) and the balance 8 weeks prior
to the departure date. If the booking is made within 8 weeks of departure the
full amount is required at the time of booking. The deposit will be returned
in the event of the booking not being accepted. If your vacation is arranged
through a travel agent, Equitour will communicate with the agent who is
deemed to be your agent once the confirmation invoice has been issued. All moneys
paid to your travel agent are held by him as agent for you until the booking
is accepted and the moneys paid over to us.
The deposit will be treated as part payment of the total amount due. Ten weeks
before departure you will receive a Final Invoice showing the total cost of
your vacation and the balance you owe us. If the balance is not paid by 8 weeks
(60 days) prior to the date of departure Equitour shall have the right
to cancel the booking without further notice, and cancellation charges as set
out below will apply.
If you find it necessary to cancel your booking after it has been confirmed,
you must advise Equitour in writing, the letter being signed by the person
who signed the original booking form. Cancellation charges, excluding insurance
premiums, will be calculated as follows (period before departure date within
which written notice of cancellation is received):
70 days and more: 20 % of total balance
69-40 days: 30 % of total balance
39-30 days: 40 % of total balance
29-20 days: 50 % of total balance
19-10 days: 65 % of total balance
9-1 days: 90% of total balance
upon day of departure or noshow: 100% of total balance
For trips to USA, Canada, Central- and South America, Australia and New Zealand
there are special conditions:
from reservation up to 61 days before departure: 25% of total balance
60-45 days: 50% of total balance
44-1 days: 95% of total balance
upon day of departure or noshow: 100%
Insurance premiums will not be refundable. If cancellation falls within the
terms of an insurance policy you should be able to claim for cancellation charges.
If after acceptance of the booking you wish to alter the confirmed arrangements
a fee of US $ 75 / € 60 per person for each change will be charged. If
the alteration is less than 8 weeks prior to departure the cancellation charges
shown above may be applied. Any changes to the original booking will not be
effective until it is received and agreed in writing by Equitour Any additional
costs imposed by our suppliers will also be charged.
When you have made your contract with Equitour , we will use our best endeavors
to ensure that none of the ingredients of your vacation arrangements has to
be altered. However, as the arrangements are planned months in advance, sometimes
changes may have to be made. In case of a significant change, you will be informed
when you book or, if you have already booked, as soon as possible, if there
is time before your departure. You may then [a] accept the change, or [b] book
any other available trip from this brochure (where the price is less Equitour
will pay you the difference, but where the price is more you will be expected
to pay the difference) or [c] cancel your booking and receive a full refund
of all moneys paid to Equitour In addition, you will receive a compensation
as follows (except where the change is caused by Force Majeure, see below):
Compensation per person
before balance due date € 50
2-8 weeks
€ 70
less than 2 weeks
€ 100
Should Equitour have to alter your arrangements after departure, we will
make every effort to make suitable alternative arrangements. Where those arrangements
are less expensive, you will be refunded the difference. Where they are more
expensive, Equitour will bear the cost.
Compensation payments do not apply where our contract with you cannot be carried
out because of unusual and unforeseeable circumstances beyond the control of
Equitour or its suppliers, the consequences of which could not have been
avoided even with the exercise of all due care. Examples include war, threat
of war, riot, civil strife, industrial dispute, terrorist activity, natural
or nuclear disaster, fire or adverse weather conditions, technical or maintenance
problems with transport, changes imposed by rescheduling or cancellation of
flights by an airline, the alteration of the airline or aircraft Typ or other
similar events beyond the control of Equitour.
Equitour acts only as agent on behalf of you, the Traveler, in order
to obtain accommodations, transportation or other services. The tour may be
cancelled at any time, even after you, the Traveler, have departed, for reasons
beyond the control of Equitour. Equitour shall have no responsibility for any
such cancellation, except to refund that which has been paid to Equitour
by you, the Traveler. Equitour shall have no responsibility to you, the Traveler,
for any inability to complete the tour by reason of travel restrictions, travel
delays, quarantines, medical or customs regulations, delays or cancellations
of or changes in itinerary or schedules of carriers, or injury to or inability
of Traveler. Equitour reserves the right to cancel, without any obligation
to refund, make alternative arrangements, or pay compensation, where the customer
fails to make payment (see "Payment of the balance") or otherwise
the customer’s behavior brings the vacation to an end.
Prices quoted in this brochure for trips outside US & Canada & South
America, Australia and New Zealand and those sold on US$-basis are calculated on exchange rates as of November
1st (1 US$= 0,84 Euro). External factors beyond our control may affect vacation costs, e. g. exchange
rates, transportation costs etc. Up to 3 weeks before departure date Equitour
reserves the right to alter the price of any trip to take account of such changes.
At the time of final payment we will adjust any invoice for the US$ amount according to the current exchange rate, if your trip is based on a foreign currency (other than US$.) We will absorb a sum equal to 2 % of the tour cost excluding insurance premiums
and amended charges should a surcharge be necessary. You will have to pay any
sum in excess of this 2%, but if the surcharge results in an increase of more
than 15% of the vacation cost, excluding insurance premiums and amended charges,
you may cancel the booking within 14 days of notification of the surcharge and
obtain a full refund.
In the event that you have a complaint about any of the vacation arrangements,
you must tell the local suppliers at the time, or call Equitour (we will
accept reverse charge calls) in order that we are given the opportunity to rectify
the matter during your vacation. Failure to complain at the time or to us in
this manner will result in the customer’s ability to claim compensation
from Equitour being extinguished or at least reduced. In any event, any
complaint about the trip must be made in writing to us not later than 28 days
following the completion of the vacation.
Riding horses and other adventure trips like those offered by Equitour
is at all times a dangerous sport. Accidents can and do occur occasionally.
Therefor, Equitour insists that you carry your own health, accident and liability
insurance or agree in writing to assume responsibility for any injuries. Travel
insurance is mandatory for all clients and clients are responsible for arranging
their own insurance. Clients are responsible for ensuring that they are in possession
of travel insurance with protection for the full duration of the vacation in
respect of medical expenses, injury, death, repatriation, as well as cancellation
and curtailment. Clients making their arrangements must ensure that there are
no exclusion clauses limiting protection for the Typ of activities included
in their vacation. Clients should be certain that any travel insurance arrangements,
made through any agency or individuals, are sufficient for their requirements
and should arrange supplementary insurance if necessary.
Equitour does not carry liability insurance and cannot assume any responsibility
for accidents whether caused by your fault, the Pferd, equipment, guide, or
other persons on the trip. You ride and travel at your own risk. Yyou will receive
a Riding Tour
Agreement Form with your confirmation. Please be sure to
read it carefully, sign it, and return it to Equitour at the time of final
payment. You may not start these rides or other trips unless this form has been
returned to us. Changes may not be made to the liability form unless you receive
prior authorization from us in writing. Equitour assumes no responsibility
for actions or omissions by carriers, organizers, hotels, etc. Equitour
assumes no responsibility for actions or omissions by any contractor or other
persons. The Traveler agrees that Equitour in any case shall not be liable
or responsible for death, personal injury, loss or damage of any nature to the
Traveler or any personal property or baggage of the Traveler, or for any cause
that directly or indirectly relates to the tour, including transportation arrangements
to and from the tour, for any reason or cause whatsoever.
You must make separate arrangements for travel to and from the starting point
of the tour. You must carry with you a valid passport, the necessary visa and
vaccination papers.
Equitour
Herrenweg 60
CH-4123 Allschwil (Basel),
Switzerland
Phone: +41 61 303 31 01
FAX: +41 61 303 31 00
e-mail: service@equitour.com
